FAQ

FAQ

Excedr’s Lease Program FAQs

Have a question? You’re likely to find your answer in our FAQ section. If you don’t see what you’re looking for, please feel free to contact us.

Do your leases require collateral, IP pledges, or equity participation? How about debt covenants?
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We don’t require or impose any of the aforementioned. Our goal is to maximize your flexibility as a company. When you lease with us, you’re collaborating with a true business partner, so you can get the equipment you need without sacrificing what matters most.

 
How long does the lease approval process take?
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We typically finish instrument and financial diligence within a few days. Comparatively, other financial institutions generally take upwards of 3 months.

 
Do I have to pay for maintenance or repairs?
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Nope. We will cover corrective repair costs in the case of unexpected breakdowns as well as any necessary equipment maintenance, minimizing instrument downtime. However, we cannot cover repairs due to user negligence.

 
Are there fees besides the lease payment?
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No, but we do require a deposit, which is returned to you at the end of the term. The only other potential fee is the software license, but not all manufacturers require it.

 
None of the equipment you list on the leasing page are applicable to my lab. What should I do?
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No problem. The list on our leasing page is an example of the equipment we’ve leased out in the past. We would love to find a rental solution for your instrument of choice and can accommodate any requests outside of what we offer on our website.

 
How much does it cost to lease equipment?
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It depends on the machine you’re interested in and how long you’d like to use it for. Contact us and we can walk you through our pricing

 
Is there a minimum lease length?
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Yes, our leases are between two and six years long, making our minimum lease term 24-months.

 
What happens at the end of my lease?
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You’ve got options. You can either renew at a discounted rate, cost-effectively purchase the equipment, or conclude the lease. If you conclude the lease, we will pick up the instrument free of charge.

 
Do you offer short-term rentals?
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We’re sorry to say that we don’t offer any rentals under two years. However, if you’re looking for short-term rentals, or resources on the topic, this page is a great place to start.

 
What is a customer success manager?
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We assign you a dedicated customer success manager (CSM) to act as your main point of contact throughout the lease term. They will be as up-to-date about your lease as you are. You can reach out directly to your CSM with any issues or concerns and receive a prompt response.

 
Who should I contact if my equipment breaks down?
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You can reach out directly to your CSM or give us a call at (510) 982-6552. Prefer an email? Email us at [email protected]. We’ll be sure to resolve the problem as quickly as possible.